Privacy policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy. Our person in charge of protecting personal information is Dave Edgar, Owner, who can be reached at dave@greatlakesoutfitters.ca or (705) 253-2361.

2. Identifying purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting use, disclosure and retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding customer information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling customer complaints and suggestions

Send any question, request, or complaint about your personal information to our person in charge of protecting personal information: Dave Edgar, dave@greatlakesoutfitters.ca, (705) 253-2361, Great Lakes Outfitters, 162 Old Garden River Rd, Sault Ste. Marie, ON P6B 5A6. We answer within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, if you live in Quebec, the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).

Service providers and where your information is stored

We share personal information only with the companies that help us run the store, and only what each one needs:

• PayPal processes payments. Card and PayPal details go to PayPal, not to us. PayPal may store data in the United States.
• SiteGround hosts this website on Google Cloud servers.
• Microsoft 365 carries our email, including order emails.
• Lightspeed runs our store inventory and point of sale; your order is recorded there so stock stays correct.
• Google Maps shows the store map in the footer.

Some of these companies store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law. Before sharing information outside Quebec, we check that it will be protected appropriately. We do not sell personal information.

Your rights

You can ask us at any time to see the personal information we hold about you, to correct it, or to stop using it for a purpose you agreed to (for example, our newsletter). You can also ask for a copy of the information you gave us in a common electronic format. We keep order records as long as tax and accounting law requires, then delete them. We do not make decisions about you by automated means alone. To make a request, contact our person in charge of protecting personal information (section 10).

Cookies and similar tools

The site uses cookies it needs to work: Your cart, your account login, your language, and security. With your agreement, it would also use analytics cookies (to see which pages help people) and marketing cookies (to measure our ads). These optional cookies are off until you choose, and you can change your choice any time with "Cookie settings" at the bottom of every page. Your choice is kept for 12 months.

Additional information

Other websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.